Frequently Asked Questions

Does WE BUS Spread In Many Destinations In Egypt?
Cairo, Alexandria, Hurghada, Sharm El Sheikh, Dahab, Nuweiba, and Taba

Is Booking Tickets Now Easy?
You can reserve your trip from our website through online payment methods like Visa/Mastercard/Kiosk payments(Fawry, Paymob, Instapay, Vodafone Cash). Or you can go to the nearest branch to you.

Are You Flexible?
You cannot cancel the reservation or refund the ticket price 4 hours before the trip.
Yes,you can cancel or change the reservation 12 hours before the trip, and deduct 35% from each ticket.
before 24 hours 20% will be deducted from the ticket price
before 48 hours the total amount will be refunded.

Is There Discounts And Promocodes?
Booking online does not cost you more. It’s the same but more easily & faster than office reservation.

Is it necessary to take a printed copy of the ticket?
No, it is not necessary to take a printed copy of the ticket, it is sufficient to have a copy of the ticket with your ID on your device, or to have an electronic ticket on the bus.

Emergency Cases
If the company has any issues with the bus the trip will be canceled 4 hours before the trip and all the customers will be informed and fully refunded or the ticket will be transfer to the nearest trip.

Terms & Conditions

Date & Time
Ensure that the date and time of the trip, the number of seats and the destination shown on the ticket are correct, the customer’s responsibility when booking.

Gathering
Please be present at the selected meeting point at least 15 minutes before your trip time.

Children
A full ticket is reserved for children over three years.

Bags & Luggages
Each seat is for one person carrying two bags, and any additional luggage will cost 100 pounds per bag.

Cancelation Policy
You cannot cancel the reservation or refund the ticket price 4 hours before the trip.
you can cancel or change the reservation 12 hours before the trip, and deduct 35% from each ticket.
24 hours before the trip, 20% will be deducted from the ticket price
more than 24 hours before the trip, the total amount will be refunded.

Bag Loss
If you lose your luggage and it becomes clear to us that it was the fault from us, you will be compensated with a maximum of 500 pounds.

Payments Privacy Notice

The WE Bus Privacy Policy describes how we treat personal information when you use WE Bus's products and services. WE Bus Payments is offered to WE Bus Account holders, and your use of it is subject to the WE Bus Privacy Policy. In addition, this Privacy Notice describes WE Bus privacy practices that are specific to WE Bus Payments. Your use of WE Bus Payments is governed by the WE Bus Payments Terms of Service, which describes in more detail the Services covered by this Privacy Notice. Capitalised terms not defined in this WE Bus Payments Privacy Notice shall have the meaning ascribed to them in the WE Bus Payments Terms of Service. The WE Bus Payments Privacy Notice applies to Services offered by WE Bus LLC or its wholly owned subsidiaries, including WE Bus Payment Corp. ('GPC'). Please consult the WE Bus Payments Terms of Service made available to you within the Service to learn which subsidiary is offering the Service. For users (except those selling on a WE Bus marketplace) based in the European Economic Area (excluding the UK), the data controller responsible for your information is WE Bus Ireland Limited. For users (except those selling on a WE Bus marketplace) based in the UK, the data controller responsible for your information is WE Bus LLC. If you are based in the European Economic Area, excluding the UK, and are selling on a WE Bus marketplace, the data controller responsible for your information is WE Bus Payment Ireland Limited. If you are based in the UK and are selling on a WE Bus marketplace, the data controller responsible for your information is WE Bus Payment Limited. For users based in Brazil, the data controller responsible for your information is WE Bus LLC and, to the extent required under Brazilian law, it may be WE Bus Brasil Pagamentos Ltda.

Information that we collect

In addition to the information listed in the WE Bus Privacy Policy, we may also collect the following: Registration information – When you sign up for WE Bus Payments, you are creating a WE Bus Payments Account that is associated with your WE Bus Account. Depending on the WE Bus Payments services that you use, in addition to the information listed in the WE Bus Privacy Policy, you may be asked to provide the following information: credit or debit card number and card expiry date, bank account number and expiry date, address, phone number, date of birth, national insurance number or taxpayer identification number (or some other government-issued identification number), and for sellers or businesses specifically, your business category and certain information about your sales or transaction volume. In some cases, we may also ask you to send us additional information or to answer additional questions to help verify your information. Finally, if you register a Carrier or Operator Billing Account, we will ask you to provide us with certain information about your Carrier or Operator account. Information obtained from third parties – We may obtain information about you from third parties, including third-party verification services. This includes information arising from WE Bus Payments transactions at merchant locations, information regarding your use of payment methods and your accounts issued by third parties that are linked to WE Bus Payments, the identity of your card issuer or financial institution, information regarding access to balances held in your WE Bus Payments Account, information from a Carrier or Operator in connection with Carrier or Operator Billing, and consumer reports, as the term 'consumer reports' is defined by the US Fair Credit Reporting Act. Also, for sellers, we may obtain information about you and your business from a credit bureau or a business information service. Transaction information – When you use WE Bus Payments to conduct a transaction, we may collect information about the transaction, including the date, time and amount of the transaction, the merchant's location and description, a description provided by the seller of the goods or services purchased, any photo that you choose to associate with the transaction, the names and email addresses of the seller and buyer (or sender and recipient), the type of payment method used, your description of the reason for the transaction and the offer associated with the transaction, if any. How we use the information that we collect In addition to the uses listed in the WE Bus Privacy Policy, we use the information that you provide to us and to GPC or another of our subsidiaries, as well as information about you from third parties, in order to provide you with WE Bus Payments for customer service purposes, and to prevent harm to the rights, property or safety of WE Bus, our users or the public, including to help prevent fraud, phishing or other misconduct. Such information may also be used to assist third parties in the provision of products or services that you request from them. We also use the information to review your WE Bus Payments Account to determine whether you continue to meet the terms of the account, to make decisions about your future WE Bus Payments transactions and for other legitimate business needs related to the WE Bus Payments transactions initiated by you. Your registration information is stored in association with your WE Bus Account, and your registration of a payment method will be stored on WE Bus's servers. In addition, certain data elements may also be stored on your mobile device. We may retain the information that you provide for extended periods of time for the purpose of complying with legal process and regulatory obligations. When you visit a participating merchant site or app, the merchant can check whether you have a WE Bus Payments Account with an eligible payment method that can be used to make a purchase through the merchant's site or app, in order to reduce the likelihood that you will see unusable features on sites or apps. Any information that you provide directly to a third-party merchant, website or application is not covered by this privacy notice. We are not responsible for the privacy or security practices of merchants or other third parties with whom you choose to share your personal information directly. We encourage you to review the privacy policies of any third party with whom you choose to share your personal information directly. The information that we collect, including information obtained from third parties, is not shared with any company. If you choose to opt out, your choice will be effective until you tell us to change your choice. If you do not want us to share personal information about your creditworthiness between GPC and its affiliates, or if you do not want our affiliates to use your personal information collected by us and shared with them to market to you, or if you do not want WE Bus LLC or its affiliates to inform a third-party merchant, whose site or app you visit, whether you have a WE Bus Payments Account, please indicate your preference by logging in to your account, going to the WE Bus Payments privacy settings page and updating your preferences. We will not share your personal information with anyone outside of GPC or with our affiliates except as described in this privacy notice. As explained above, WE Bus Payments is a product offered to WE Bus Account holders. Data that you provide to WE Bus LLC for the purpose of signing up for a WE Bus Account is not affected by the opt-out provisions in this notice.

Information security

For more information about our security practices, please see the main WE Bus Privacy Policy. The security of your WE Bus Payments Account depends on you keeping your account password(s), PINs and other access information for the Service confidential. If you share your account information with a third party, he or she will have access to your account and your personal information. It is your responsibility to control access to your mobile device and the WE Bus Payments application on your device, including keeping your password(s) and/or PIN confidential and not sharing it with anyone. It is also your responsibility to alert WE Bus or the relevant partner if you believe that the security of the information in the WE Bus Payments application has been compromised. © 2022 WE Bus